Outside view of Hotel Schani Wien
Legal

Terms and conditions

Hotel Schani Wien

1. Scope

These Terms & Conditions encompass all accommodation contracts concluded between Hotel Schani Wien GmbH (“Hotel Schani Wien”) and the counterparty (“Guest”), as well as any other services and supplies provided by Hotel Schani Wien. Guests are reminded that the reservation numbers given to them by third parties (e.g. internet portals) may differ from the reservation or booking numbers given by Hotel Schani Wien. Any offers by Hotel Schani Wien relating to the conclusion of an accommodation contract are non-binding and subject to change.

2. Reservation/Resale

An accommodation contract is concluded upon the acceptance of a reservation made by the Guest. This agreement in the form of a reservation for (a) room(s) is binding for both parties. A reservation for rooms that have been booked but have yet to be paid for is valid until 06:00 pm on the day of arrival. Guests are not entitled to a specific room.

Hotel Schani Wien reserves the right to rent out booked rooms to other guests, should the reservation have expired or have been cancelled. The Guest receives a binding reservation or booking number from Hotel Schani Wien, but not necessarily a separate, written confirmation of the reservation.

The resale or subletting or transfer of reserved rooms of any kind to a third party is prohibited. In particular, the reselling of individual rooms or room contingents to third parties at a higher price than the actual hotel rate is not permitted. In addition, the transfer or sale of rights vis-a-vis Hotel Schani Wien is also prohibited. In such cases, Hotel Schani Wien is entitled to cancel the reservation, especially if the Guest has given false information to a third party on the nature of the reservation and/or payment during the course of the resale/transfer. Any other use of our hotel rooms than for accommodation purposes is expressly prohibited.

Reservations of more than nine (9) rooms are subject to Hotel Schani Wien group rules. A separate accommodation contract including special conditions for cancellation and terms of payment (deposit) must be concluded with Hotel Schani Wien for such reservations. Hotel Schani Wien reserves the right to refuse or cancel group reservations not subject to such group accommodation contracts.

3. Pre-paid reservations, cancellation and changes

The Guest must provide a valid credit card at the time the reservation is made for the reservation to be valid. Hotel Schani Wien is entitled to check the details provided by the Guest for validity and carry out a preauthorization check for the credit card. If booking a non-refundable rate, the full amount of the stay will be charged to the Guest’s credit card at the time of the reservation. Non-refundable reservations cannot be cancelled, changed or refunded. If a credit card cannot be charged, Hotel Schani Wien reserves the right to cancel the reservation in question. As a result, the Guest’s right to use the room shall be void.

When booking a flexible rate, EUR 1.00 will be pre-authorized to the credit card provided by the Guest for the reservation. A flexible rate reservation can be cancelled or changed free of charge until 06:00 pm one day before the day of arrival. For any changes to reservations made after 06:00 pm on the day before the day of arrival, the full amount of the stay will be charged and the Guest’s right to use the room will become void. If no accommodation is available at the desired alternative date(s), it is not possible to change the reservation.

The full amount for the stay will be charged to the credit card, including any additional services that were booked in advance, on the day before arrival. In the event that the credit card cannot be charged, Hotel Schani Wien reserves the right to cancel the reservation. This will void the Guest’s right to use the room. If the Guest does not appear on the date of arrival (no show), the full amount for the stay will be charged and the Guest’s right to use the hotel room will become void. Hotel Schani Wien reserves the right to cancel reservations at any time. Any damage claims resulting from such cancellations are limited to the total accommodation price for the period of the reservation.

4. Registration form and transfer of personal data

Guests are obliged to provide their personal data and any additional information relevant for registration truthfully and in advance via the electronic online registration portals provided by Hotel Schani Wien, in line with the Austrian Registration Act.

5. Taxes, charges and duties

Valid prices are total gross prices and include all official taxes, charges and duties. Should there be changes to current tax rates, charges and/or duties, as well as the introduction of new taxes, charges and/or duties unknown to the parties at the time the contract is concluded, Hotel Schani Wien reserves the right to adjust its prices by the appropriate sum. Accommodation prices are listed per room and per night.

6. Payment methods

Valid methods of payment for accommodation are Master Card, Visa Card, Diners Card, American Express and China Union Pay in euros. The provision of services against later payment is only possible with the hotel’s prior consent. Valid methods of payment for food and drink consumed on-site, as well as for other goods and services provided by Hotel Schani Wien, are cash in euros, EC Card, Master Card, Visa Card, Diners Card and American Express in euros.

Should Hotel Schani GmbH agree to a bank transfer as the payment method for deposits or services rendered, the party making the transaction must bear any potential bank charges in full, which means both the charges relating to the bank undertaking the transaction and the charges of the bank receiving the money transferred. For transactions made from outside the European Monetary Union, the mean exchange rate must be used as a basis to calculate the price in EUROS.

7. Use of reserved rooms

Reserved rooms can be used by our Guests from 03:00 pm on the day of arrival until 12:00 noon on the day of departure. Guests must leave and return the cleared and undamaged room by 12:00 noon on the day of their departure at the latest. In the event that the Guest does not return the hotel room by 12:00 noon on the day of departure, he or she will owe Hotel Schani Wien lump-sum compensation equivalent to 100 % of the price of an overnight stay in this room. The Guest may provide evidence that there has been no loss or reduction in value on part of Hotel Schani Wien caused by the late return of the hotel room or that it is significantly lower than the lump-sum compensation. Furthermore, Hotel Schani Wien reserves the right to have the room cleared by its staff and store all the Guest’s belongings left in the hotel room in the event the Guest returns the room late or not at all. Hotel Schani Wien is not liable for any objects stored in this manner that exceed the liabilities defined in the provision for liabilities under these General Terms & Conditions (8.).

8. Hotel Schani Wien’s liability for damage to property brought in by Guests

Hotel Schani Wien shall be liable for the Guest’s property according to Articles 970ff of the Austrian Civil Law Code. Hotel Schani Wien shall only accept liability, if the Guest’s property has been handed to Hotel Schani Wien or its authorized staff or stored at a designated place by them. Where Hotel Schani Wien fails to prove otherwise, it is liable for its own fault and that of its staff, as well as for strangers entering and leaving the premises. In accordance with Article 970 Paragraph 1 ABGB (Austrian Civil Code), Hotel Schani Wien is liable for a maximum amount as stated in the Federal Law dated 16th November 1921 on the liability of proprietors and other commercial entrepreneurs, as amended. Hotel Schani Wien shall not assume any liability in the event that the contract party or Guest does not follow the hotel’s request to deposit his or her property at the designated storage place without delay. The maximum amount of any potential liability is limited to the Hotel’s indemnity insurance limit. Any fault by Hotel Schani Wien and/or the Guest shall be taken into consideration.

Hotel Schani Wien shall not assume liability for slight negligence. Where the Guest is a business, gross negligence shall also be excluded. In this case, the Guest shall provide evidence for any fault on the part of Hotel Schani Wien. In any case, direct or indirect damage, as well as lost profits arising from any such fault shall not be compensated.

Hotel Schani Wien shall be liable for the loss of/damage to valuables, money and securities up to a maximum of EUR 550.00. Hotel Schani Wien shall only be liable for damage exceeding this amount in the event that it has taken any such items into its safekeeping with knowledge of their nature and condition or if the damage was caused by the Hotel or any of its staff members. Limited liability shall apply in accordance with the paragraphs above.

In the event of faults or shortcomings with regard to services provided by Hotel Schani Wien, the hotel will act immediately to remedy any such fault or shortcoming upon knowledge thereof or upon the Guest’s objection. The Guest is obliged to ensure to an extent that is reasonable that the fault may be rectified and damage kept to a minimum. Moreover, the Guest shall be obliged to inform Hotel Schani about the possibility of a considerably higher degree of damage as soon as possible.

The Guest shall use the hotel room with due care. Children under the age of 14 years shall be supervised during their stay at the hotel by an adult guest at all times. The Guest shall be made liable for any direct damage and/or resulting damage caused by him or her. This includes – even if caused by slight negligence – any soiling of hotel property and dirt exceeding the norm, as well as any damage and costs arising from setting off the fire alarm without proper reason.

The provision of a parking space in the hotel garage/car park to a Guest, even for a fee, does not conclude a storage contract. Hotel Schani Wien has no monitoring obligation. Hotel Schani Wien is liable for any damage according to the regulations specified in paragraph 1of this provision. The Guest shall inform the hotel immediately of any (visible) damage or at the latest before leaving the car park/hotel garage. Hotel Schani Wien is not liable for any damage caused by other guests or third parties.

9. Brought-in food and drink

The consumption of brought-in food and beverages in the hotel’s public area is prohibited. Breakfast is only available in the appropriate public areas (bar, lounge). Taking away any parts of the breakfast provided is not possible. Cooking in guest rooms is prohibited.

10. Non-smoking policy

Hotel Schani Wien is a non-smoking hotel. As a result, smoking is prohibited in the public areas of the hotel and guest rooms. In the event that the hotel’s non-smoking policy is infringed, Hotel Schani Wien is entitled to claim damages for additional cleaning costs, including potential losses caused by a blocked room in the amount of EUR 250.00. This amount can be adjusted accordingly, if Hotel Schani Wien can prove that the damage caused is higher than this amount or the Guest can provide evidence that it is lower.

11. Pets

Bringing pets to the hotel requires the prior consent of Hotel Schani Wien. Guests are obliged to inform the hotel of their wish to bring a pet in advance. Should Hotel Schani Wien agree to the bringing of a pet, this consent is only given under the premise that the pet is under the Guest’s permanent supervision, in full health and poses no threat to other hotel guests or staff in any way. Pets are not allowed in the breakfast area and the lounge. There is a charge of EUR 15.00 per pet and night. Guide or hearing dogs (e.g. for the visually impaired or hard of hearing) and similar service dogs are exempt from this regulation. They can accompany their owners at all times and free of charge.

12. Householder’s rights

Hotel Schani Wien reserves the right to evict guests from its premises. This will be the case especially, if the guest does not follow the orders given by the hotel’s staff, behaves in a discriminating manner, harasses other guests or puts them in danger.

13. Closing provisions

Should one or any number of provisions in the accommodation contract and the Terms & Conditions conflict with one another, the provisions of the accommodation contract shall be deemed as valid. The accommodation contract and the Terms & Conditions include all agreements made by the parties on the contracting object. There are no verbal side agreements to the accommodation contract. Any changes or amendments to the contract must be in writing. Any declarations and notifications that have to be provided as part of the accommodation contract and the General Terms & Conditions must be in written form, unless it is clearly stated otherwise. Hotel Schani Wien is entitled to transfer any rights or claims arising from the accommodation contract to third parties. Hotel Schani Wien is also entitled to have third parties fulfil any duties arising from or in context with the accommodation contract.

Should one or any number of provisions of the General Terms & Conditions be invalid or conflict with existing Austrian Law, any remaining provisions shall be unaffected. The invalid provision or provisions shall be replaced by (a) new provision(s) which reflect(s) the will of both parties the best. The accommodation contract is subject to Austrian Law and the UN Convention on Contracts for the International Sale of Goods. Any additions and amendments to the contract and/or the General Terms & Conditions shall be made in written form. Additions and amendments made by the Guest without the consent of the hotel are ineffective.

Vienna shall be the court of jurisdiction for all disputes between the parties arising from this contract.

Last updated: August 2021

Hotel Schani Salon

1. Scope

These Terms & Conditions encompass all accommodation contracts concluded between MH58 GmbH (“Hotel Schani Salon”) and the counterparty (“Guest”), as well as any other services and supplies provided by Hotel Schani Salon. Guests are reminded that the reservation numbers given to them by third parties (e.g. internet portals) may differ from the reservation or booking numbers given by Hotel Schani Salon. Any offers by Hotel Schani Salon relating to the conclusion of an accommodation contract are non-binding and subject to change

2. Reservation/Resale

An accommodation contract is concluded upon the acceptance of a reservation made by the Guest. This agreement in the form of a reservation for (a) room(s) is binding for both parties. A reservation for rooms that have been booked but have yet to be paid for is valid until 06:00 pm on the day of arrival. Guests are not entitled to a specific room.

Hotel Schani Salon reserves the right to rent out booked rooms to other guests, should the reservation have expired or have been cancelled. The Guest receives a binding reservation or booking number from Hotel Schani Salon, but not necessarily a separate, written confirmation of the reservation.

The resale or subletting or transfer of reserved rooms of any kind to a third party is prohibited. In particular, the reselling of individual rooms or room contingents to third parties at a higher price than the actual hotel rate is not permitted. In addition, the transfer or sale of rights vis-a-vis Hotel Schani Salon is also prohibited. In such cases, Hotel Schani Salon is entitled to cancel the reservation, especially if the Guest has given false information to a third party on the nature of the reservation and/or payment during the course of the resale/transfer. Any other use of our hotel rooms than for accommodation purposes is expressly prohibited.

Reservations of more than nine (9) rooms are subject to Hotel Schani Salon group rules. A separate accommodation contract including special conditions for cancellation and terms of payment (deposit) must be concluded with Hotel Schani Salon for such reservations. Hotel Schani Salon reserves the right to refuse or cancel group reservations not subject to such group accommodation contracts.

3. Pre-paid reservations, cancellation and changes

The Guest must provide a valid credit card at the time the reservation is made for the reservation to be valid. Hotel Schani Salon is entitled to check the details provided by the Guest for validity and carry out a preauthorization check for the credit card. If booking a non-refundable rate, the full amount of the stay will be charged to the Guest’s credit card at the time of the reservation. Non-refundable reservations cannot be cancelled, changed or refunded. If a credit card cannot be charged, Hotel Schani Salon reserves the right to cancel the reservation in question. As a result, the Guest’s right to use the room shall be void.

When booking a flexible rate, EUR 1.00 will be pre-authorized to the credit card provided by the Guest for the reservation. A flexible rate reservation can be cancelled or changed free of charge until 06:00 pm one day before the day of arrival. For any changes to reservations made after 06:00 pm on the day before the day of arrival, the full amount of the stay will be charged and the Guest’s right to use the room will become void. If no accommodation is available at the desired alternative date(s), it is not possible to change the reservation.

The full amount for the stay will be charged to the credit card, including any additional services that were booked in advance, on the day before arrival. In the event that the credit card cannot be charged, Hotel Schani Salon reserves the right to cancel the reservation. This will void the Guest’s right to use the room. If the Guest does not appear on the date of arrival (no show), the full amount for the stay will be charged and the Guest’s right to use the hotel room will become void. Hotel Schani Salon reserves the right to cancel reservations at any time. Any damage claims resulting from such cancellations are limited to the total accommodation price for the period of the reservation.

4. Registration form and transfer of personal data

Guests are obliged to provide their personal data and any additional information relevant for registration truthfully and in advance via the electronic online registration portals provided by Hotel Schani Salon, in line with the Austrian Registration Act.

5. Taxes, charges and duties

Valid prices are total gross prices and include all official taxes, charges and duties. Should there be changes to current tax rates, charges and/or duties, as well as the introduction of new taxes, charges and/or duties unknown to the parties at the time the contract is concluded, Hotel Schani Salon reserves the right to adjust its prices by the appropriate sum. Accommodation prices are listed per room and per night.

6. Payment methods

Valid methods of payment for accommodation are Master Card, Visa Card, Diners Card, American Express and China Union Pay in euros. The provision of services against later payment is only possible with the hotel’s prior consent. Valid methods of payment for food and drink consumed on-site, as well as for other goods and services provided by Hotel Schani Salon, are cash in euros, EC Card, Master Card, Visa Card, Diners Card and American Express in euros.

Should MH58 GmbH agree to a bank transfer as the payment method for deposits or services rendered, the party making the transaction must bear any potential bank charges in full, which means both the charges relating to the bank undertaking the transaction and the charges of the bank receiving the money transferred. For transactions made from outside the European Monetary Union, the mean exchange rate must be used as a basis to calculate the price in EUROS.

7. Use of Reserved Rooms

Reserved rooms can be used by our Guests from 03:00 pm on the day of arrival until 11:00 am on the day of departure. Guests must leave and return the cleared and undamaged room by 11:00 am on the day of their departure at the latest. In the event that the Guest does not return the hotel room by 11:00 am on the day of departure, he or she will owe Hotel Schani Salon lump-sum compensation equivalent to 100 % of the price of an overnight stay in this room. The Guest may provide evidence that there has been no loss or reduction in value on part of Hotel Schani Salon caused by the late return of the hotel room or that it is significantly lower than the lump-sum compensation. Furthermore, Hotel Schani Salon reserves the right to have the room cleared by its staff and store all the Guest’s belongings left in the hotel room in the event the Guest returns the room late or not at all. Hotel Schani Salon is not liable for any objects stored in this manner that exceed the liabilities defined in the provision for liabilities under these General Terms & Conditions (8.).

8. Hotel Schani Salon’s liability for damage to property brought in by Guests

Hotel Schani Salon shall be liable for the Guest’s property according to Articles 970ff of the Austrian Civil Law Code. Hotel Schani Salon shall only accept liability, if the Guest’s property has been handed to Hotel Schani Salon or its authorized staff or stored at a designated place by them. Where Hotel Schani Salon fails to prove otherwise, it is liable for its own fault and that of its staff, as well as for strangers entering and leaving the premises. In accordance with Article 970 Paragraph 1 ABGB (Austrian Civil Code), Hotel Schani Salon is liable for a maximum amount as stated in the Federal Law dated 16th November 1921 on the liability of proprietors and other commercial entrepreneurs, as amended. Hotel Schani Salon shall not assume any liability in the event that the contract party or Guest does not follow the hotel’s request to deposit his or her property at the designated storage place without delay. The maximum amount of any potential liability is limited to the Hotel’s indemnity insurance limit. Any fault by Hotel Schani Salon and/or the Guest shall be taken into consideration.

Hotel Schani Salon shall not assume liability for slight negligence. Where the Guest is a business, gross negligence shall also be excluded. In this case, the Guest shall provide evidence for any fault on the part of Hotel Schani Salon. In any case, direct or indirect damage, as well as lost profits arising from any such fault shall not be compensated.

Hotel Schani Salon shall be liable for the loss of/damage to valuables, money and securities up to a maximum of EUR 550.00. Hotel Schani Salon shall only be liable for damage exceeding this amount in the event that it has taken any such items into its safekeeping with knowledge of their nature and condition or if the damage was caused by the Hotel or any of its staff members. Limited liability shall apply in accordance with the paragraphs above.

In the event of faults or shortcomings with regard to services provided by Hotel Schani Salon, the hotel will act immediately to remedy any such fault or shortcoming upon knowledge thereof or upon the Guest’s objection. The Guest is obliged to ensure to an extent that is reasonable that the fault may be rectified and damage kept to a minimum. Moreover, the Guest shall be obliged to inform Hotel Schani Salon about the possibility of a considerably higher degree of damage as soon as possible.

The Guest shall use the hotel room with due care. Children under the age of 14 years shall be supervised during their stay at the hotel by an adult guest at all times. The Guest shall be made liable for any direct damage and/or resulting damage caused by him or her. This includes – even if caused by slight negligence – any soiling of hotel property and dirt exceeding the norm, as well as any damage and costs arising from setting off the fire alarm without proper reason.

The provision of a parking space in the hotel garage/car park to a Guest, even for a fee, does not conclude a storage contract. Hotel Schani Salon has no monitoring obligation. Hotel Schani Salon is liable for any damage according to the regulations specified in paragraph 1of this provision. The Guest shall inform the hotel immediately of any (visible) damage or at the latest before leaving the car park/hotel garage. Hotel Schani Salon is not liable for any damage caused by other guests or third parties.

9. Bought-in food and drink

The consumption of brought-in food and beverages in the hotel’s public area is prohibited. Breakfast is only available in the appropriate public areas (bar, lounge). Taking away any parts of the breakfast provided is not possible. Cooking in guest rooms is prohibited.

10. Non-smoking policy

Hotel Schani Salon is a non-smoking hotel. As a result, smoking is prohibited in the public areas of the hotel and guest rooms. In the event that the hotel’s non-smoking policy is infringed, Hotel Schani Salon is entitled to claim damages for additional cleaning costs, including potential losses caused by a blocked room in the amount of EUR 250.00. This amount can be adjusted accordingly, if Hotel Schani Salon can prove that the damage caused is higher than this amount or the Guest can provide evidence that it is lower.

11. Pets

Bringing pets to the hotel requires the prior consent of Hotel Schani Salon. Guests are obliged to inform the hotel of their wish to bring a pet in advance. Should Hotel Schani Salon agree to the bringing of a pet, this consent is only given under the premise that the pet is under the Guest’s permanent supervision, in full health and poses no threat to other hotel guests or staff in any way. Pets are not allowed in the breakfast area and the lounge. There is a charge of EUR 15.00 per pet and night. Guide or hearing dogs (e.g. for the visually impaired or hard of hearing) and similar service dogs are exempt from this regulation. They can accompany their owners at all times and free of charge.

12. Householder’s rights

Hotel Schani Salon reserves the right to evict guests from its premises. This will be the case especially, if the guest does not follow the orders given by the hotel’s staff, behaves in a discriminating manner, harasses other guests or puts them in danger.

13. Closing provisions

Should one or any number of provisions in the accommodation contract and the Terms & Conditions conflict with one another, the provisions of the accommodation contract shall be deemed as valid. The accommodation contract and the Terms & Conditions include all agreements made by the parties on the contracting object. There are no verbal side agreements to the accommodation contract. Any changes or amendments to the contract must be in writing. Any declarations and notifications that have to be provided as part of the accommodation contract and the General Terms & Conditions must be in written form, unless it is clearly stated otherwise. Hotel Schani Salon is entitled to transfer any rights or claims arising from the accommodation contract to third parties. Hotel Schani Salon is also entitled to have third parties fulfil any duties arising from or in context with the accommodation contract.

Should one or any number of provisions of the General Terms & Conditions be invalid or conflict with existing Austrian Law, any remaining provisions shall be unaffected. The invalid provision or provisions shall be replaced by (a) new provision(s) which reflect(s) the will of both parties the best. The accommodation contract is subject to Austrian Law and the UN Convention on Contracts for the International Sale of Goods. Any additions and amendments to the contract and/or the General Terms & Conditions shall be made in written form. Additions and amendments made by the Guest without the consent of the hotel are ineffective.

Vienna shall be the court of jurisdiction for all disputes between the parties arising from this contract.

Last updated: August 2021

Events

1. Possible Uses of Rooms Booked

Rooms that have been booked are only accessible to the contract partner within the period agreed upon in writing. Use of the room(s) for longer than this period requires the prior written consent of the hotel and will only be permitted upon agreement to an additional payment. We reserve the right to change the room, provided this is acceptable, taking into account the interests of the hotel and the contract partner.


The hotel may charge € 28.00 plus VAT for each staff member booked per hour or for parts thereof for events that go on after midnight. The contract partner is liable for costs relating to additional services performed for event participants or third-party costs relating to the reservation.


The event facilities are available until 2:00 am at the latest. Loud music and entertainment are permitted until 1:00 am at the latest. After this point of time, the volume will be reduced.


The garden at Schani’s Ground Floor as well as the terrace in Schani’s Rooftop are available until 10:00 pm the latest.

2. Decorations, Own Food and Drinks

The putting up of decoration materials or other items must be coordinated with the hotel in advance in order to prevent any damage. Any display and other items must be removed following the end of the event. Should the contract partner neglect to do this, the hotel is entitled to remove the item(s) in question and store them at the contract partner’s expense.

 

Any transportation packaging, repackaging and other packaging materials must be disposed of by the contract partner at his or her own expense. Should the contract partner leave the packaging materials behind after the event has ended, the hotel can have the material disposed of at the contract partner’s expense. All items and decoration materials and similar items brought to the event must conform with all the relevant regulations.

 

The hotel is not responsible for the insurance of items brought by the contract partner. The taking out insurance for the items is the sole responsibility of the contract partner.

 

Failures of and/or defects in the facilities provided by the hotel will be repaired or remedied as far as is possible. The contract partner cannot make any claims in connection with this.

 

The contract partner is, generally speaking, not entitled to bring his or her own food or drinks to the event. In special cases (e.g. birthday cakes) a written agreement can be made. In such a case, a fee will be charged.

3. Promotion for Commercial Purposes

Newspaper advertisements, interview invitations and sales events always require the prior written consent of the hotel. Should the event be announced publicly without the hotel’s prior consent, the hotel is entitled to cancel it.

4. Provision of Services, Prices, Payments, Billing and Transfers

Later changes in the services to be provided may lead to changes in prices. The hotel has the right to ask for up to 100 % of the contract partner’s full payment obligations once the contract has ended or as a security deposit. The size of the down payment and dates of payment may be listed in the contract.

 

Payment is due 14 days after the receipt of the hotel’s invoice without deductions. An invoice is considered to be received by the addressee 3 days after it is sent at the latest, provided that earlier reception cannot be proven. Should the payment be delayed, the hotel will charge 12 % p.a. interest on arrears.

 

A reminder fee of € 10.00 will be payable for each reminder sent; invoices must be paid in cash or by credit/debit card immediately. The hotel has the right to reject foreign currencies, cheques and credit cards. Vouchers issued by travel agencies will only be accepted if a credit agreement exists or an appropriate down payment has been made. There are no refunds for services that remain unused.

5. Cancellation by the Contract Partner

There are specific rules for reservations, changes and cancellations for the different price categories offered (e.g. early booking discount, best available price, …) and different event times (e.g. conferences, events, …), all of which can be found in the reservation confirmation.

 

Event cancellation conditions for contractually agreed room rent or conference flat rates:

  • 6 weeks to 3 weeks prior to the event:

20 % of all the services booked can be cancelled free of charge

 

  • 3 weeks to 1 week prior to the event:

10 % of all the remaining services can be cancelled free of charge

 

  • 1 week to 3 days prior to the event:

5 % of all the remaining services can be cancelled free of charge

 

  • 3 days prior the event:

100 % of all the remaining services can be cancelled free of charge

 

All cancellations exceeding the above percentage as well as no-shows will be charged at 100 %The hotel must be notified in writing of the cancellation or of reductions in services.

6. Cancellation/Termination by the Hotel

The hotel is entitled to cancel (Art. 918 ABGB) or terminate the contract in line with local regulations, should:

  • the contract partner fails to perform a due service.
  • the fulfilment of the contract becomes impossible as a result of a force majeure, strikes or other circumstances that are beyond the responsibility of the hotel.
  • the contract partner uses the name of the hotel for advertising activities without the hotel’s prior consent.
  • rooms that are the contract partner rents are entirely or partly subletted without the hotel’s prior written consent.
  • the hotel has good reason to believe that the use of hotel services could jeopardize smooth business operations, the hotel’s safety or image in public.

 

The hotel must inform the contract partner of exercising its right to cancel/terminate the contract in writing and without delay and within 14 days after gaining knowledge of the reason for the cancellation at the latest. The cancellation of the contract on the part of the hotel does not constitute any claims for damages or other compensation by the contract partner. Any claim by the hotel for compensation for damage caused and the hotel’s costs remain unaffected in the case of a justified termination of the contract.

7. Hotel Liability, Items Brought to the Hotel, Limitation Period

The hotel is only liable for all legal and contractual claims in cases of intentional or gross negligent behaviour.

 

Any liability on the part of the hotel for subsequent damage, indirect damage and third-party fault or damage is excluded.

 

Exemptions and limitations on liability apply equally in favour to all companies, subcontractors and assigned agents used by the hotel to fulfil its contractual obligations. They do not apply should the hotel guarantee the quality of an item or piece or work or in cases of faults that were wilfully kept secret.

 

The regulations stated in Article 970 ff ABGB (Austrian Civil Code) apply to items brought to the hotel by the contract partner.

 

Any items left at the hotel by the contract partner / overnight guests will only be forwarded at the contract partner’s request, risk and cost. The hotel will keep the items for 12 months and will charge an appropriate sum for this service. Should the items have a visible value they will be handed to the local lost and found office following this period.

 

The general contract conditions for hotels in Austria apply to all areas not detailed separately.

 

Vienna shall be the court of jurisdiction for all disputes between the parties arising from this contract.

Last updated: July 2022